Pleasurehub Privacy Policy
Effective Date: November 19, 2025
Welcome to Pleasurehub! Sunrise Technology And Trading Co., Limited (a company incorporated in Hong Kong, hereinafter referred to as "we" or "our") deeply understands the importance of privacy to you and respects your legal rights regarding personal information. This Privacy Policy is designed to publicly describe our practices for collecting, storing, using, and transmitting personal information (as defined below).
Please read the following carefully to understand how we handle your personal information. This policy applies to all registered and unregistered users of the Pleasurehub software (hereinafter referred to as "this Application"). By using this Application, you agree to all terms and conditions listed in this Privacy Policy and consent to our collection, use, and disclosure of your personal information accordingly.
This Privacy Policy has been updated in accordance with the requirements of relevant data protection regulations, such as the General Data Protection Regulation ("GDPR") of the European Union and the California Consumer Privacy Act ("CCPA").
Important Warning:
This Application is intended for use by individuals who are 18 years of age or older (or the legal age of majority in your jurisdiction) and contains or may generate explicit adult content. If you are not of legal age of majority, or if such content offends you, or if viewing such content is illegal in your location, please stop using this Application immediately.
By downloading or using our application, you agree to the terms and conditions of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
To provide you with a personalized, immersive AI interactive experience, we need to collect and process the following types of information. We are committed to collecting only necessary information for the purpose of achieving product functions and services.
1.1 Information You Directly Provide to Us
- Account Information: When you register for a Pleasurehub account, we may collect your email address, nickname, password, or other identifiers you choose to provide.
- AI Companion Customization Information: Your preference settings provided when creating and defining your AI companion, including but not limited to its appearance, body type, skin color, personality, voice characteristics, and clothing style.
- User-Generated Content: Interactive conversation information, user instructions for generating images or videos.
- Visual and Audio Information: Voice information when you use voice control mode, and AI-generated photos and videos.
1.2 Information We Automatically Collect When You Use Our Services
- Device and Connection Information: Hardware information, mobile device information, IP address, and unique device identifier.
- Usage Information: Information about your interactions with various features of this Application.
- Content Information for Synchronization: Video and music metadata for synchronization features.
- Remote Control Information: Command data and connection status information for remote control functionality.
2. How We Use Your Information
We use the collected information to provide, maintain, and improve our services, and to ensure the security of your account. Specific uses are as follows:
- Provide Core Functions: Used to create and operate your personalized AI companion, process your conversations with AI, and control your toy devices.
- Enable Advanced Functions: Used to enable AI script interaction, video/music synchronization, remote control, and voice control functions.
- Personalize Experience: Remember your preferences to make your AI companion more aligned with your expectations.
- Service Improvement and R&D: By analyzing aggregated, anonymous usage data, we understand user preferences and optimize features.
- Security Assurance: Protect your safety and detect and prevent fraud, abuse, and other harmful behaviors.
- Customer Support: Respond to your inquiries, requests, and feedback.
3. AI Services and Data Processing
Our application utilizes advanced artificial intelligence technologies to provide interactive experiences. Regarding these features, please note the following:
- AI Technology: We utilize a combination of our proprietary AI technology and third-party AI services to provide intelligent interactive experiences.
- Data Usage: We strictly do not perform any secondary processing on your data. Your conversation data is used solely to generate responses and is not used to train our AI models.
- Data Retention: Data is retained only for the short period necessary to generate responses and for security monitoring, after which it is deleted.
- Content Accuracy: AI-generated content is produced by algorithms and may contain inaccuracies. Please evaluate the content independently.
4. How We Share Your Information
We deeply understand the sensitivity of your information and will never sell your personal data. We only share your information in the following limited circumstances:
- Sharing with Your Partner: When you use the "Remote Control" function and actively connect with your partner.
- Service Providers: We may work with third-party service providers to support our business, such as cloud storage providers and AI technology providers.
- Business Transfers: In the event of mergers, acquisitions, or asset sales, your personal information may be transferred.
- Legal Requirements: We may disclose your personal information when required by laws, regulations, or government authorities.
5. Your Rights and Choices
You have control over your personal information. We provide you with the following tools to manage your privacy:
- Access and Correction: You can access and modify your account information and AI companion customization settings within the Application at any time.
- Data Deletion: You can delete your conversation records with AI. If you wish to close your account, please visit our Data Deletion page or contact us at support@pleasurehub.app.
- Permission Management: You can manage Pleasurehub's permissions in your device's system settings.
- Unsubscribe from Marketing Communications: If we send you marketing communications, we will provide a clear opt-out option.
6. Data Security and Retention
- Data Security: We employ industry-standard security measures to protect your information, including using encryption technologies (such as SSL) to protect data transmission.
- Data Retention: We retain your personal information only for as long as necessary to achieve the purposes described in this policy and as required by laws and regulations.
7. Children's Privacy
This Application strictly prohibits use by minors under 18 years of age (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from any minors. If we discover that we have inadvertently collected such information, we will immediately take steps to delete it.
8. Policy Changes
We may revise this Privacy Policy from time to time. If significant changes occur, we will notify you through in-app notifications or email, and update the effective date at the top of the policy. We recommend that you review this policy regularly.
9. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, please contact us at:
Email: support@pleasurehub.app
Appendix: Region-Specific Privacy Statements
I. CCPA Privacy Statement Addendum (For California Consumers)
This California section supplements the Pleasurehub Privacy Policy and applies only to California consumers.
1. Personal Information Processing Activities
Categories of Personal Information Collected:
- Identifiers (name, email, IP address, device identifiers, etc.)
- Personal information (signature, physical characteristics, financial information, etc.)
- Protected classifications (race, age, sex, gender identity, sexual orientation, etc.)
- Commercial information (purchase history, preferences)
- Biometric information
- Internet activity information (browsing history, interactions)
- Geolocation data
- Audio, electronic, visual information
- Professional or employment-related information
- Inferences about preferences and characteristics
2. Data Retention
After account closure:
- Security retention period: 3 months (1 year for banned accounts)
- Transaction data: 10 years (legal requirements)
- Traffic data/logs: 1 year
- Customer service records: 5 years
- Financial data: 3 years
3. California Consumer Privacy Rights
- Right to Opt-Out: We do not sell or share your personal information.
- Right to Know/Access: Request information about personal data we process.
- Right to Correction: Request correction of inaccurate information.
- Right to Deletion: Request deletion of collected personal information.
- Right to Non-Discrimination: No discriminatory treatment for exercising rights.
II. GDPR Rights Statement (For European Economic Area Users)
If you are in the EEA, UK, or Switzerland, you have the following data protection rights under GDPR:
- Right of access: Obtain confirmation and access to your personal data.
- Right to rectification: Request correction of inaccurate personal data.
- Right to erasure: Request erasure of your personal data under certain conditions.
- Right to restriction: Request restriction of processing under certain conditions.
- Right to data portability: Receive your data in a structured, machine-readable format.
- Right to object: Object to our processing of your personal data.
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
- Right to lodge a complaint: Lodge a complaint with a data protection supervisory authority.